As much support as you need. Never more than you want.
The best RPM programs are clinician-led. You decide how much your team runs and how much you delegate — and change the split as you scale.
Three service models. One program.
Every configuration runs on the same enterprise infrastructure — same devices, same SLAs, same EHR integration depth. The only variable is how much operational support your organization needs.
Devices & connectivity
Cellular devices, managed connectivity, Amazon fulfillment, and full platform access. Your clinical team owns the program end-to-end; we keep the infrastructure running.
Partial managed services
Your clinicians lead patient care. CareSimple handles the operational load around them — onboarding, logistics, after-hours monitoring, alert triage, or any combination. You define the split.
Fully managed
CareSimple provides monitoring staff, onboarding, and day-to-day operations. Your physicians stay in the clinical loop through their EHR, with full visibility into every patient.
The split, in plain terms
Infrastructure is always ours to run. Clinical operations are yours to keep, delegate, or share.
Nurse-led support at every step
Every CareSimple support role is staffed by a nurse — technical support, monitoring, and clinical questions alike. Your patients and your clinicians hear one voice, from one team.
One voice, end to end
The same nurse team handles device issues, monitoring, and program questions. No daisy chain of agents, no handoffs between departments, no re-explaining the problem.
Humans by design
We don't use AI to interact with your patients or clinicians. When someone calls, a real person answers. That's a deliberate choice, not a roadmap item.
Clinically fluent, HIPAA-trained
Because support is staffed by nurses, a frustrated patient with a cuff problem and a care manager with a threshold question get answers from someone who speaks their language. North America–based.
Start with what already works
Every deployment draws on the practices of the programs we work with across North America — and what we learn keeps flowing back into yours.
Enrollment workflows
Enrollment scripts and consent flows that hold up at scale, refined across high-volume programs.
Threshold baselines
Condition-specific alert thresholds calibrated against real patient populations — a starting point, tuned to your protocols.
Staffing & escalation
Caseload ratios and escalation paths drawn from mature programs, matched to your service model.
Billing compliance
Documentation and threshold-tracking patterns that keep CPT claims clean from day one.
Live in weeks. Supported for the long run.
CareSimple operates as an extension of your team — from initial deployment through program optimization.
Implementation
Dedicated project management, EHR integration engineering, clinical workflow design, and staff training. Structured go-live methodology refined through enterprise Epic deployments at academic medical centers, integrated delivery networks, and regional health systems.
Clinical program design
Condition-specific care plan templates, alert threshold calibration, escalation protocols, and enrollment workflow configuration — built on deep RPM operational experience across multiple health systems and conditions.
Ongoing support
Named customer success managers, an all-nurse support team, device logistics coordination, and quarterly program reviews. One team, one point of contact.
CareSimple today
Services FAQ
- What service models does CareSimple offer?
- Three: run the program yourself, share it with CareSimple’s clinical team, or have CareSimple fully manage monitoring. You choose the split — and change it as you scale.
- Who provides the clinical monitoring and patient support?
- CareSimple’s nurse-led support team can handle patient onboarding, day-to-day monitoring, and escalations, or work alongside your staff. Either way, programs stay clinician-led.
- Can we start fully managed and bring monitoring in-house later?
- Yes. The DIY-to-fully-managed split is a spectrum, not a fixed tier — you can adjust how much your team runs versus delegates to CareSimple over time.
- Is CareSimple only for health systems and physician groups?
- No. The same infrastructure and services support physician groups, health systems, payers, and research programs.
- How quickly can a program launch?
- Most programs go live in weeks and are supported long-term, so you can start with what already works and expand the service model from there.
Structure the right level of support
Tell us how your team works today, and we'll map the service model around it — with room to change the split as your program grows.