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Remote Patient Monitoring as a Service is Available
CareSimple is a turnkey remote patient monitoring (RPM) solution made simple enough for any patient to use instantly, with minimal training required. While it is also our goal to have your healthcare organization be able to run your RPM program autonomously, we know that may not be possible to do from day one. That’s why we offer professional services through a multidisciplinary team of nurses, medical assistants, project managers and support specialists, all focused on helping you plan, start and scale your patient monitoring initiative.
Onboarding Your Patients remotely
Identifying, recruiting and setting up your patients are important steps of any successful RPM program. Ensuring a seamless process creates a good first impression with users and also sets up a pipeline of candidates for long-term success. CareSimple’s Patient Onboarding Service is tailored to your healthcare organization’s specific goals and communication styles, and is structured with our field-tested best practice guidelines.
Remote Patient Onboarding
We first work with your team to discuss your RPM program goals, setup patient access, , share best practices and setup your user inclusion/exclusion criteria, as well as provide a recruitment script that will be used initially when reaching out to introduce the offering.
Identification
Under the eligibility criteria your team has set, we create a list of potential candidates who would be well-suited to participate in your RPM program. The criteria may include health conditions, type of insurance, patient age and participation in other programs like chronic care management (CCM).
Recruiting
Setup
CareSimple ships pre-configured devices that work right out-of-the-box, with no app, pairing, WiFi, or setup required. With our Patient Onboarding Service, we go the extra mile and take care of welcoming them and walking through their first reading.
Billing
The beauty of Patient Onboarding Service is that it pays for itself. Using Medicare CPT code 99453 – RPM setup and patient equipment use education service is eligible for a one-time reimbursement fee of $19.19[1].
[1] Non-facility national average. Actual reimbursement varies by many factors including state and facility type.
Alerts Management Technology
Customization
While featuring readily-available best practices, our Alerts Management Service protocols are always reviewed by your program’s medical officer and can be adjusted on day one or at a later time
Monitoring
Depending on the intent of your RPM program, monitoring alerts should either happen only during business hours, or as a high-availability service. We can support both options with personnel available 24/7
Outreach
As part of the Alerts Management Service, CareSimple nurses can also reach out directly to patients as part of your triage protocols, to answer basic questions about the service or ensure compliance with the program
Escalation
Based on your protocols, a physician should be notified when certain thresholds have been exceeded or trends detected. Our Alerts Management Service team escalates under your preferred communication method and/or through your EHR
Billing
When performed under general supervision of your physician(s), the RPM service qualifies as “auxiliary personnel” and is eligible for reimbursement with CPT codes 99457 and 99458. We can ensure to meet the minimum thresholds of 20 minutes per month
RPM Program Management
Every CareSimple customer can count on our complimentary Program Management Service, where a dedicated client success manager serves as a primary point of contact, walking you through the milestones to plan, implement and scale your RPM program. This offering is not only available at implementation, but rather throughout your entire CareSimple journey.
Project Planning
First establishing roles and responsibilities, we collaboratively set milestones towards your RPM program launch, share best practices, discuss specific requirements, configure your platform and define the KPIs that you will use to measure success.
Workflow Design
An important part of the implementation, this stage consists of sharing insights around the workflows that have proven successful and optimizing them for your organization. You will be given a test environment access so your team can test the workflow.
Patient Consent
Whether verbal or written, CareSimple is experienced with collecting patient consent tailoring the process to your practice to keep it as simple and natural as possible. Patients should feel simplicity every step of the way.
Program Personalization
Performance Review
Following the KPIs that were defined and using the reporting and data analysis capabilities of the CareSimple RPM platform, we perform a monthly performance review with your leadership team to collect feedback and suggest improvements.
Technical Support | RPM as a Service
For more information, check out the Marie Peppers Chronic Care Manager Course, presented by CareSimple.