Talent & Culture

As Technical Solutions (TS) Engineer you will become an expert of the inner and outer workings of the CareSimple platform, manage the technical implementation including EHR integration and troubleshoot issues that require accessing our systems. A successful candidate will be one who shows exceptional responsiveness, a lot of curiosity, attention to detail and great troubleshooting skills. An interest in healthcare and experience in the field, especially working with Epic or other electronic health records, are seen as strong assets

Responsibilities 

• Establish a strong understanding of the CareSimple platform including how it works “under the hood”.
• Lead the technical portions of implementing our solutions within a health system or physician group, including the EHR integration.
• Provide highly responsive technical support, while acting as an ambassador of CareSimple’s “always be helping” customer service principle.
• Troubleshoot and resolve as much as possible, and don’t hesitate to team up with others to find solutions as efficiently as possible.
• Effectively communicate investigation status.
• Manage and document daily reported issues in a tracking system (JIRA, HelpScout).
• Share product and technical expertise, facilitate technical and operational discussions and troubleshooting with engineers/product team.
• Maintain our SLAs for responsiveness, customer satisfaction and resolution time.
• Identify & deliver improvements to knowledge base, support processes & tools.
• Coach and mentor junior members of the team to develop their skill and knowledge of CareSimple solution, devices and customer support processes.

Qualifications

• Five (5) + years in application support/development role, with proven record of technical investigation and creating solutions to problems
• Experience in LAMP (Linux, Apache, MySQL, PHP) environments.
• Bilingual (English & Spanish) with excellent oral and written communication skills.
• Ability to work independently, manage workload and always follow up.
• Hardware/software experience with mobile, web and Bluetooth technologies.
• Undergraduate degree in Science, Technology, Engineering or Mathematics (STEM).
• Bonus: Previous experience in healthcare, especially working with Epic or other EHRs.

Contact [email protected] if you believe to be a good fit for this position.

We’re looking for an experienced Full Stack Developer (Javascript) to join our dynamic team to work on our clinician web applications and cloud, which help doctors, nurses and pharmacists remotely monitor their patient populations. Example of a web application that we recently developed: WebRTC-based video calling web module for nurses to remotely assess patients.

Responsibilities

• Team up with designers and developers to build the next generation of components of our Remote Patient Monitoring (RPM) platform;
• Take responsibility for performance, quality and security;
• Keep up with React, Node.js other javascript technologies, especially for backend;
• Work closely with our team to contribute to and develop and improve our backend architecture
• Work with our product team to find innovative solutions to our customer’s challenge.
• Actively participate in Scrum ceremonies (Sprint planning, daily, retrospectives, demos, etc.);

Qualifications

• Education: Computer Science, Software Engineering or relevant field;
• Experience: 5+ years in JavaScript, React/Angular/Vue and Node.js.. Typescript a+
• Experience with Javascript or Typescript for backend development;
• Experience in development with one of the major cloud vendors (Azure, AWS etc);
• Passion for writing code that is scalable, maintainable, reusable, and well-tested
• Personality: High-level of curiosity, attention to detail and team spirit;
• Bilingual: French & English;
• Nice-to-have:
  • Experience with Docker & Kubernetes
  • Experience with NestJS
  • Personal connection with healthcare and remote patient monitoring.

Contact [email protected] if you believe to be a good fit for this position.

We’re looking for an autonomous, detail-oriented and skilled QA and Test Automation Specialist to join team.

Responsibilities

• Contribute to the development, quality assurance and test automation of a leader in Remote Patient Monitoring (RPM)
• Set up, operate and leverage test automation frameworks
• Create functional test cases, integration test cases and test automation scripts
• Create APIs test and participate in cloud software testing and troubleshooting
• Test applications, system-to-system interfaces and complete software solutions
• Contribute to the improvement of the team’s software engineering processes

Qualifications

• 5+ years of experience in manual software testing and test automation
• Experience with test automation tool for web application like Selenium, Cypress or Protractor
• Experience with RESTful web services, XML and JSON
• Experience in PHP, Javascript or similar language
• Strong problem solving and analytical skills
• A degree in Computer Science, or similar, or equivalent experience
• Excellent communication skills, both oral and written

Nice to Have

• Experience with TeamCity or similar CI
• Experience in working in a highly regulated industry (Quality & Security compliance)
• Experience with test automation tool (like Appium) & framework development for mobile apps
• Experience with a major cloud provider (Azure, AWS, Google Cloud or IBM etc.)
• Knowledge of Healthcare domain would be a plus.

Contact [email protected] if you believe to be a good fit for this position.

As Sales Development Specialist, you will be asked to contribute to the achievement of CareSimple’s sales targets by working, helping and supporting our sales efforts, coordinating sales activities, and building and maintaining exceptional customer relationships above and beyond the sale process. Collaborate on the majority of our sales and business development projects to ensure that stakeholders have all the information they need. To be successful, you will need to be analytic, detail-oriented, proactive, have excellent communication skills, be able to learn and adapt to new situations quickly and have strong customer service skills.

Responsibilities

• Effectively communicate to our customers the value proposition through demos, proposals and presentations and participating with the Sales team to develop sales best practices and in drafting, creating and updating the sales materials.
• Support the sales team to build and maintain strong, long-lasting and collaborative customer relationships. Improve their productivity by optimizing the sales workflow such as contact customers to arrange appointments and ensure that all member of the sales team have the most up-to-date material for their demos and presentations.
• Handle calls, emails, and messages as requested by the sale team, following-up on leads, answering queries or clarify any ambiguous information, schedule demos or presentations and making Tactio’s platform and services as attractive to potential customers as possible.
• Generate and prepare sales reports, presentations, proposals and provide financial information to the Executive team and Finance department.
• Collaborate closely with the company’s technical and marketing departments to ensure sales and business development intiatives are handled efficiently.
• Support the company marketing and by attending trade shows, conferences and other marketing events and pre-sales efforts as required.
• Perform various other tasks related to sales activities.

Qualifications

• 5+ years of client/customer service or sales experience.
  • Analytical and detail-oriented, able to appropriately communicate detail to customers and other senior stakeholders.
• Self-starter with strong commitment to quality, ability to multitask, find solutions and meet deadlines.
• Exceptional written and verbal communication skills and the ability to translate technical concepts to non-technical audiences.
• Proficient with Microsoft Suite (Word, Excel, PowerPoint).
• Prior experience in the Health Software industry preferred. Experience in Remote Patient Monitoring and senior patient onboarding a plus.

Contact [email protected] if you believe to be a good fit for this position.

We’re looking for a proactive, detail-oriented and highly energetic DevOps Engineer to join our great team.

Responsibilities

• Under guidance of the Director of engineering, work on various part of Tactio platform
• Contribute to improve the server architecture
• Support clients with client-side installations
• Use, maintain and improve monitoring tools
• Contribute to improve and maintain our Back-end APIs
• Participate and improve the security of the platform
• Analyse, manage and fix security scans issues
• Improve and maintain the continuous integration process
• Manage all kinds of certificates (APNS, Apple, SSL, client certificates, etc …)
• Make the difference in the life of patients from around the world

Qualifications

• 5+ year’s experience in a DevOps/Programming role
• Experience with cloud providers (Azure, AWS, Google Cloud or IBM etc.)
• Experience with databases (MySQL)
• Deep understanding of networking and web infrastructure
• Not afraid of the command line and using bash to configure a web app
• Knowledgeable in coding with PHP, Python and Java
• Experience with IBM BlueMix Cloud
• Available to work outside office hours on occasion locally and/or remotely
• Excellent written/oral communication, presentation, collaboration skills both in English and French.

Nice to have

• Experience with monitoring process and tool like Pager Duty
• Experience with containers and microservices (Docker, Kubernetes)
• Experience with NoSQL databases

Contact [email protected] if you believe to be a good fit for this position.