Expect ExcellenceTM
Tactio Health is the company behind CareSimple, with over 10 years in RPM focusing on quality, security and customer satisfaction
Digital Care and Connectivity for Every Patient
We’ve been focused on this vision since our inception in 2009.
We build on the vast experience of over 4.5M Health App downloads in 17 languages, 100+ medical device integrations, and several prereimbursement RPM care models. We digitize remote care for physician groups demanding scalable, secure and senior-friendly solutions.
We make RPM programs successful in North America with CareSimple and in other regulatory markets with CareSimple Franchise. We strive to make our software and services simple so our customers can focus on care, patient compliance, clinical efficiency and outcomes.
We are collaborative and agile and we operate under the rigor of audited quality and security processes.
Expect excellence.
Governance
Our board of directors brings a wealth of strategic experience in healthcare, digital health and IT services, supporting our growth throughout North American and European markets
Michel Nadeau, P. Eng
Chairman
Michel Nadeau, P. Eng
Chairman
Dr. Alfons Pomp, MD FACS FRCSC
Medical Affairs & Clinical Technologies @ CHUM
Dr. Alfons Pomp, MD FACS FRCSC
Medical Affairs & Clinical Technologies @ CHUM
Nina Bake, MSc
Head of Digital Health @ TELIA
Nina Bake, MSc
Head of Digital Health @ TELIA
Frédéric Dufaux, P.Eng., MBA
Deputy CEO @ DOCAPOSTE
Frédéric Dufaux, P.Eng., MBA
Deputy CEO @ DOCAPOSTE
Leadership
Our team of multi-disciplinary leaders manage our relentless pursuit of excellence on behalf of our customers, whom we consider partners in the success of RPM programs for the benefit of their patients.
Michel Nadeau, P. Eng
Founder, President & CEO
Jean Barrette, P. Eng., MBA
Vice-President, Strategy & Operations
Martin Leclerc
Sales and Business Development Director
Charles Coutu-Nadeau, MSc
Product Management Director
André Brissette
Engineering Director & Security Officer
Elliot Francoeur, CHRP
Human Resources Director
André Piccolomini, PhD
Compliance Manager, QMR & Privacy Officer
Jacques Lahaie
Director, Channel Partners
Management
Our managers execute our business plan and product roadmap under the diligence of our certified quality and security processes with the utmost dedication to customer satisfaction, value and outcomes.
Ashley Raquel
Sales Manager
Customer Success Manager
Julissa Rivera-Mendoza
Customer Success Manager
Bettina Hans, B.A.Sc.
Product Manager
Product Owner
Fahad Altimimi, BCS
Product Owner & Software Architect
Product Owner & Account Manager
Product Owner
Jackson Hie
Technical Support
Aradhna Singh, B.Eng.
Quality Assurance Lead
Cloud Architect & DevOps
Data Scientist
Amani Ben Ammar, CPA, CIA
Senior Accountant
Product Designer
Release Manager
Raluca Mantu
Digital Marketing Manager
Partnerships
Our partnerships ensure we have the right resources to best serve our clients
Investors
We choose the right investors to fund our expansive growth plans. Interested in learning more?
Contact us at invest@caresimple.com
Compliance
PRIVACY
Tactio complies with the legal obligations of a business associate with respect to the use and disclosure of protected health information (“PHI”) under HIPAA. Tactio has implemented administrative, physical and technical safeguards that ensure reasonable and appropriate protection of the confidentiality, integrity and availability of the electronic PHI through the encryption and password protection of all electronic files.
Tactio complies with the legal obligations of a business associate with respect to the use and disclosure of protected health information (“PHI”) under HIPAA. Tactio has implemented administrative, physical and technical safeguards that ensure reasonable and appropriate protection of the confidentiality, integrity and availability of the electronic PHI through the encryption and password protection of all electronic files.
QUALITY
At Tactio, the quality compliance assurance program refers to the identification, assessment, correction and monitoring of important aspects designed to enhance the quality of CareSimple and its related services. Also, it establishes and maintains set requirements for developing and manufacturing a more reliable medical device and is in conformity with the regulatory requirements in each jurisdiction that the platform is deployed. To comply with such quality requirements, in 2020, Tactio obtained certification for the ISO 13485:2016, a known quality management system standard for medical devices. Also, to ensure the compliance of this standard there are a few measurable procedures which validates that these requirements are met, i.e., management review, internal and external audit, employee trainings, risk control, and analysis of data (KPIs).
At Tactio, the quality compliance assurance program refers to the identification, assessment, correction and monitoring of important aspects designed to enhance the quality of CareSimple and its related services. Also, it establishes and maintains set requirements for developing and manufacturing a more reliable medical device and is in conformity with the regulatory requirements in each jurisdiction that the platform is deployed. To comply with such quality requirements, in 2020, Tactio obtained certification for the ISO 13485:2016, a known quality management system standard for medical devices. Also, to ensure the compliance of this standard there are a few measurable procedures which validates that these requirements are met, i.e., management review, internal and external audit, employee trainings, risk control, and analysis of data (KPIs).
View the certificate
SECURITY
Tactio operates under a rigorous Information Security Management System (ISMS) whereas the ISO 27001:2013 certification was obtained in 2020. An ISMS is a framework of policies and procedures that includes all legal, physical and technical controls involved in an organization’s information risk management processes. Tactio is committed to the highest standards when it comes to information security management. In order to deliver this commitment, Tactio has a set of security objectives: protect privacy, ensure integrity, constantly improve, plan & manage, be recognized, and assess & review.
Tactio operates under a rigorous Information Security Management System (ISMS) whereas the ISO 27001:2013 certification was obtained in 2020. An ISMS is a framework of policies and procedures that includes all legal, physical and technical controls involved in an organization’s information risk management processes. Tactio is committed to the highest standards when it comes to information security management. In order to deliver this commitment, Tactio has a set of security objectives: protect privacy, ensure integrity, constantly improve, plan & manage, be recognized, and assess & review.
View the certificate
REGULATORY
CareSimple meets the current US FDA requirements and is under review for class IIa in Europe and class II in Canada.
Currently, CareSimple is a Class 1 medical device that has been registered in all jurisdictions that the platform is commercialized. Tactio is working towards getting certifications for the class IIa in Europe and class II in the United States and Canada (MDSAP).
USA: FDA
Canada: Health Canada
Europe: ANSM
CareSimple Franchise
CareSimple is available under license as a franchise for other market segments or regulatory environments such as CE/GDPR countries.
Franchises can operate independently in their market under their own brand with the back office software to support and provision RPM programs for hospitals, physician groups and their senior patients in the market.
Contact us for details on how to launch and operate a CareSimple Franchise